RARA Furniture Refund and Warranty Policy:
At RARA Furniture, we prioritize customer satisfaction and ensure our products meet the highest quality standards. Below are the detailed terms and conditions for refunds and warranties.
Refund/Return Policy
Refunds are available under the following circumstances:
- Manufacturing Faults: Replacement will be issued if the product has a verified manufacturing defect.
- Poor Assembly: If our technician fails to assemble the product properly, a full refund is offered.
- Missing Products: If any items are missing from your order will be sent within 3 working days.
- Wrong Product Delivery: If a product delivered does not match your order will be a reason for full refund.
- Defective Products: If a product is received in defective condition and cannot be repaired or replaced will be a reason for full refund.
Refund Process:
Refund requests must be made within 7 days of delivery by contacting our customer service team.
Approved refunds will be processed within 7-10 working days to your original payment method.
Non-Refundable Situations:
Orders cannot be canceled after 24 hours of order placement.
Refunds are not applicable for damages caused by misuse, accidents, or alterations.
Warranty Policy
RARA Furniture provides warranties on its products to cover manufacturing defects under the following terms:
Warranty Coverage:
Tables: 12 months.
Chairs(Mechanism ,Gas lift ,Base ,Wheel ) : 24 months.
Electrical Items: 12 months.
Sofas: 24 months.
What is Not Covered:
Overloading or improper use of the product.
Alterations or unauthorized modifications.
Misuse, accidents, or vandalism.
Damage caused by external factors.
Variations in natural materials (e.g., wood grain, fabric, or leather textures).
Color matching, grain, or texture variations.
Discontinued fabrics or finishes after the warranty period begins.
Third-party materials, such as fabric or leather upholstery.
Warranty Services
If a manufacturing defect is identified within the warranty period, and written notice is provided to RARA Furniture, we will:
1. Repair the defective product, or
2. Replace it with a comparable component or product, at our discretion.
Claiming Warranty:
To claim a warranty, customers must:
Provide proof of purchase (e.g., invoice or receipt).
Submit a written description of the issue, along with photos or videos of the defect.
Important Notes
Orders cannot be canceled after 24 hours of order placement.
Warranty claims for defects must be made within the specific warranty period for each product.
Refunds are only applicable for valid claims under the stated refund policy.
Contact Us
For refunds, warranty claims, or other inquiries, please contact us:
Email: support@rarabd.com
Phone: +8801713552569
Thank you for choosing RARA Furniture. We are committed to ensuring you have a smooth and satisfying experience with our products!